Learning how to properly deal with conflict is absolutely essential in today’s society. It is not only a leadership skill, but a life skill.

You can respond to conflict in a way that maximizes your chances for the best solution, while at the same time laying a strong foundation for next steps if things go sideways.

Our approach to conflict strategy is centred on building trust, strengthening relationships, and stacking the deck in your favour by using a combination of our service pillars.

Pillar 01 — Situation Audit

 

  • Examining the nature of the issue, the parties involved, and any guiding documents (such as contracts and policies)

  • Determining natural consequences that would follow a failure to respond to the situation accordingly

  • Considering the risk of liability, as well as the overall strategic goals, vision and values of the individual and/or the organization

 

Pillar 02 — Investigation

 

  • Gathering as many facts as possible to begin to prepare an informed strategy

  • Investigating the factors behind the conflict, both internal and external

  • Correctly identifying the nature of the issue and its underlying causes

 

Pillar 03 — Strategy

 

  • Outlining a multi-faceted plan, considering tactics, human behaviour, and processes

  • Reverse-engineering the strategy to stack the deck in your favour to respond to any worst case scenarios

  • Coaching you through a conflict resolution or negotiation strategy when needed

  • OR creating a neutral plan that includes mediating between two parties

  • Always providing for the optimal outcome as well as the worst case scenario

 

Pillar 04 — Support in Execution

 

  • Supporting you as you execute the approved strategy

  • This may include providing guidance over written communication, real-time guidance during negotiations, and preparation sessions for conversations

 

Pillar 05 — Assessment and Conflict Prevention

 

  • Continuing support throughout the execution of the plan while making any necessary refinements

  • Highlighting opportunities to be proactive in making changes to protect yourself and/or your organization from future risk

Working with Margisons: YOUR NEW SECRET WEAPON

01 – We will get to the bottom of the problem.

02 – We will devise a powerful action strategy.

03 – We will support you in its execution.