Discover the better, more strategic way to manage conflict that yields immediate and long-term results.
Explore The Blog
It is now more important than ever for us to use conflict to foster understanding and collaboration. Information about navigating conflict with understanding is more available than ever. Why not start here?
Five Ways to Wreck an Apology
Some apologies are just too important to mess up. Here are five common ways to wreck an apology.
The Biggest Conflict Resolution Mistake You Don’t Know You’re Making
One of the BIGGEST mistakes people make when dealing with a conflict is they rush in to try and resolve it before they have any idea of what actually caused it.
The Curse of Great Expectations
One of the easiest ways to avoid and mitigate conflict is to manage others’ expectations from the outset of the interaction. In fact, most of the conflict situations I’m asked to help businesses with stem from a failure to meet a client’s expectations.
The Varying Intensity of Conflict
Do you know the difference between a conflict that can be settled over a beer or a coffee and those which require more focused support?? The intensity of a conflict can vary and so should your strategy for managing or resolving it.
